FAQ About Getting Started
Are you accepting new clients?
Some of our clinicians are accepting new individual and couple clients at the moment. Please call our office at (210) 706-0392 to get more information and to get scheduled with a clinician who can see you soon.
How to schedule an appointment?
The best way to schedule an appointment is to visit the online client portal here. This is where you can see what is currently available. Once you find a time that fits your schedule, you will submit your information to request your session.
If you would like to call our office number (210-706-0392), our intake coordinator, will be able to help answer any questions you may have regarding getting started and assign you the best clinician based on why you are seeking services.
If you would like to call our office number (210-706-0392), our intake coordinator, will be able to help answer any questions you may have regarding getting started and assign you the best clinician based on why you are seeking services.
The request to schedule a session is asking me for my credit card, will I be charged?
Your card will be charged a $40 deposit fee after your clinician has approved your session. This deposit will go towards your intake session fee, which the remaining balance will be paid at the end of your first session.
If you need to cancel your session and this is done with more than 24 hours in advance, we will gladly refund you the $40. If you are rescheduling your session with more than 24 hour notice, then this deposit will go towards your rescheduled session. If we do not hear from you at the time of your initial session or in the case that you forget about your session, then this $40 will not be refunded.
If you need to cancel your session and this is done with more than 24 hours in advance, we will gladly refund you the $40. If you are rescheduling your session with more than 24 hour notice, then this deposit will go towards your rescheduled session. If we do not hear from you at the time of your initial session or in the case that you forget about your session, then this $40 will not be refunded.
What happens after I request an appointment?
You will then receive a confirmation email to the request you submitted, which will have a link for you to conveniently complete your intake paperwork prior to your session.
We will have a chance to review this information prior to you coming into your session.
We will have a chance to review this information prior to you coming into your session.
If I want to do couples therapy, do I request an individual session first or a couples therapy session first?
We suggest that if you are interested in couples therapy, then begin with a couples therapy intake session. Based on your couples therapy goals, we will determine if we need to have an individual session. What this would look like is that Session 1 will be the couples therapy intake, Session 2 and 3 will be the individual sessions, and then Session 4 will be the couples therapy session. This is something that will be discussed with your therapist.
IF MY PARTNER AND I ARE DOING COUPLES THERAPY, DO WE HAVE TO BE IN THE SAME LOCATION?
While it is ideal to be in the same location, we understand that your schedules may not allow for you and our partner to be in the same location. Our system allows for you and your partner to be in a different location and you both can use the same link to join the online therapy session.
What can I expect from my first session?
Your first session will consist of me getting to know you, your reason for coming to therapy, what you expect from therapy, and setting therapy goals.
WHAT HAPPENS IF I NEED TO CANCEL OR RESCHEDULE MY APPOINTMENT?
If you know with more than 24 hours that you will need to cancel your session and/or reschedule it, you may do so by logging into your client portal.
We will receive a notification at that moment of your cancellation.
If you request a new appointment, we will also receive that request and will approve it.
You will then receive a confirmation of your new appointment.
We will receive a notification at that moment of your cancellation.
If you request a new appointment, we will also receive that request and will approve it.
You will then receive a confirmation of your new appointment.
Do you offer evening or weekend appointments?
We do have clinicians that offer evening and weekend availability. You can find the next opening by clicking here or asking for the time slot that best fits your needs when you call our office at (210) 706-0392.
WHAT IF YOU DON'T ACCEPT MY INSURANCE?
We have limited clinicians who are in-network with insurances. The current accepted insurances are: United Healthcare, Aetna, Oscar Health, and Oxford.
If you want to still meet with a clinician who is not-in-network with your insurance, this would be considered out-of-network. This means you will pay the full rate amount and your clinician will provide you with documentation in your client portal to provide to your insurance company. It is possible you may receive a partial or full refund for the fees you paid.
Please contact our office at (210) 706-0392 to get scheduled and ask any questions about insurance.
If you want to still meet with a clinician who is not-in-network with your insurance, this would be considered out-of-network. This means you will pay the full rate amount and your clinician will provide you with documentation in your client portal to provide to your insurance company. It is possible you may receive a partial or full refund for the fees you paid.
Please contact our office at (210) 706-0392 to get scheduled and ask any questions about insurance.
HOW MUCH ARE SESSIONS?
Sessions with Priscilla Rodriguez LMFT and Emotion Focused Therapy Trained are as follows:
Couples: Thorough Intake session and assessment (75 minutes) $200, Follow-up 50 Minute Sessions: $150
Individuals: Initial Intake (60 minutes): $160, Follow-up 50 Minute Sessions: $135
Sessions with Alejandra Garza LPC and EMDR Trained:
Couples: Initial Intake and assessment (75 minutes) $200 and Follow-up Sessions ( 50 minutes) $110
Individuals: Initial Intake (50 minutes) $160 and Follow-up Sessions ( 50 minutes) $110
Sessions with Alexa Garcia LPC and EMDR Trained:
Couples: Initial Intake and assessment (75 minutes) $200 and Follow-up Sessions ( 50 minutes) $110
Individuals: Initial Intake (50 minutes) $160 and Follow-up Sessions ( 50 minutes) $110
Sessions with Robin McDavid - Ransom, LPC-Associate, LCDC
Couples: Initial Intake and assessment (75 minutes) $150 and Follow-up Sessions ( 50 minutes) $90
Individuals: Initial Intake (50 minutes) $110 and Follow-up Sessions ( 50 minutes) $90
Couples: Thorough Intake session and assessment (75 minutes) $200, Follow-up 50 Minute Sessions: $150
Individuals: Initial Intake (60 minutes): $160, Follow-up 50 Minute Sessions: $135
Sessions with Alejandra Garza LPC and EMDR Trained:
Couples: Initial Intake and assessment (75 minutes) $200 and Follow-up Sessions ( 50 minutes) $110
Individuals: Initial Intake (50 minutes) $160 and Follow-up Sessions ( 50 minutes) $110
Sessions with Alexa Garcia LPC and EMDR Trained:
Couples: Initial Intake and assessment (75 minutes) $200 and Follow-up Sessions ( 50 minutes) $110
Individuals: Initial Intake (50 minutes) $160 and Follow-up Sessions ( 50 minutes) $110
Sessions with Robin McDavid - Ransom, LPC-Associate, LCDC
Couples: Initial Intake and assessment (75 minutes) $150 and Follow-up Sessions ( 50 minutes) $90
Individuals: Initial Intake (50 minutes) $110 and Follow-up Sessions ( 50 minutes) $90
How do I pay for sessions?
When you sign up for sessions, you are required to input a card to have on file. This is the card that will be used to run a $40 deposit for your first session and then the card is used to charge for your sessions thereafter through our client portal at the end of our session.
FAQ About Online Therapy
Will you be offering in-person sessions in the future?
Our practice is 100% online. We do use a HIPAA compliant platform for conducting our sessions and maintaining your records. This is the same platform you will be able to see your invoices, request sessions, and send us secured messages.
What kind of equipment do I need for online therapy?
As long as your device as a microphone and camera, you can use the following: Desktop computer, laptop computer, a tablet, a smartphone (with a smart phone, you will have to download the “Telehealth by Simple Practice” app).
You will also need a stable internet connection with at least 0.35 mbps. You are able to login to your session a few minutes before your session to test your connection.
You will also need a stable internet connection with at least 0.35 mbps. You are able to login to your session a few minutes before your session to test your connection.
How does online therapy work?
You will receive a unique link for your session to your email address before your session begins. This link will open up in your internet browser and will prompt you to enter your name to join the call. Once we are both on the call, then we will get started.
FAQ About Therapy
How long does therapy last?
There is no set limit as to how long therapy will last. For some people, it may be that they need some support to overcome a small hiccup in life. For others, it may be that they need to overcome a traumatic event or are dealing with grief and loss. As your therapist, I am here to provide support as you work towards your long-term goals.
How is therapy different from the online classes you provide?
In therapy, we work one-on-one with clients creating a treatment plan and implementing therapeutic interventions. There is more verbal communication, regardless if these sessions are in-person or online.
With the online classes, therapy is not provided and the information you receive will be from downloadable worksheets and pre-recorded videos. The online classes are not a substitute for therapy; however, the information that is shared in the online classes, is the same material that is covered with clients in a therapy setting.
Be sure to check out the online class questions!
With the online classes, therapy is not provided and the information you receive will be from downloadable worksheets and pre-recorded videos. The online classes are not a substitute for therapy; however, the information that is shared in the online classes, is the same material that is covered with clients in a therapy setting.
Be sure to check out the online class questions!
What kind of therapy approach do you use?
We utilize a multitude of therapy approaches; such as, mindfulness-based psychotherapy, acceptance and commitment therapy, and emotional-focused therapy. We also utilize solution-focused therapy when working with individuals. Throughout our sessions, therapy techniques are chosen based on your therapy goals.
What is a LMFT?
LMFT stands for Licensed Marriage and Family Therapist. This means that Priscilla was trained in working with couples and families and has a deep understanding on how to apply systemic therapy interventions.
This license involves Priscilla to maintain applicable continuing education units in order to renew her license bi-annually. This ensures that Priscilla is staying up to date on research in the field.
This license involves Priscilla to maintain applicable continuing education units in order to renew her license bi-annually. This ensures that Priscilla is staying up to date on research in the field.
What does it mean to be an EFT therapist?
In addition to maintaining a LMFT license, Priscilla has also received additional training that furthers her specialty in working with couples. EFT stands for Emotionally Focused Therapy and is a relative short-term treatment (8-20 sessions). By utilizing this approach, it allows Priscilla to have a clear framework when working with couples, which helps clients identify progress and to restructure emotional connection.
What is an LPC-Associate?
An LPC Associate is an individual that has completed a Master’s Degree in Counseling or a related field and holds a provisional counseling license. This means that LPC-Associates have met all the educational and competency requirements to be a License Professional Counselor in the state of Texas, but the state requires them to accumulate more hours of counseling experience and training before being considered fully licensed. LPC Associate are in the process of completing 3,000 professional counseling hours. It typically takes a LPC Associates two to five years to complete 3,000 hours. As LPC Associates, they are supervised by a state-approved LPC Supervisor.
What does it mean to be trained in EMDR?
In addition to obtaining an LPC-Associate license, Alexa has also received additional training that furthers her specialty in working with individuals that have experienced trauma. Alexa received an EMDRIA Approved EMDR Training that provided her with the knowledge and skills to utilize EMDR therapy, a comprehensive understanding of case conceptualization, treatment planning, and the ability to integrate EMDR therapy into her clinical practice.
What is EMDR?
EMDR stands for Eye Movement Desensitization and Reprocessing therapy. It is an integrative psychotherapy approach that has been extensively researched and proven effective for the treatment of trauma. EMDR is a set of standardized protocols that utilizes a technique called bilateral stimulation to activate opposite sides of the brain. These movements mimic the period of sleep referred to as rapid eye movement or REM sleep, and this portion of sleep is frequently considered to be the time when the mind processes the recent events in the person’s life. EMDR seems to help the brain reprocess the trapped memories that due to trauma were not process correctly in a way that normal information processing is stored in our brain. Therapists often use EMDR to help clients uncover and process beliefs that developed as the result of relational traumas or childhood abuse and/or neglect. For a more detailed explanation please visit About EMDR Therapy | EMDR International Association (emdria.org)
EMDR therapy can help if you experience distressing emotions that appear to you, and perhaps to others, to be excessive given the current situation. If you tend to be highly reactive to certain triggers and/or if you have one or more negative beliefs about yourself due to challenging experiences.
EMDR therapy can help if you experience distressing emotions that appear to you, and perhaps to others, to be excessive given the current situation. If you tend to be highly reactive to certain triggers and/or if you have one or more negative beliefs about yourself due to challenging experiences.
What kind of experience do you have?
Clinicians at Modern Wellness Counseling have worked with individuals, couples, and families on the following issues:
Anxiety
Adjustment to divorce
Depression
Stress management
Grief and loss
Premarital counseling
Marital/Relational distress
Family conflict
Addiction
PTSD
Trauma
Coping skills
Anxiety
Adjustment to divorce
Depression
Stress management
Grief and loss
Premarital counseling
Marital/Relational distress
Family conflict
Addiction
PTSD
Trauma
Coping skills
Why see an LCDC?
An LCDC helps people struggling with substance abuse disorders or if one needs help in maintaining recovery. An LCDC may be good to use if an individual has a history with an addiction or if a couple or someone in the relationship has a history of addiction. A LCDC may provide additional insight and support. My license is unique because I specialize in providing counseling for chemical dependency rather it is the main issue, or someone may see it as an underlying issue.
What is a lcdc?
An LCDC is a Licensed Chemical Dependency Counselor. An LCDC provider is like other licensed mental health professionals in that they provide mental health support, create treatment plans, and an intake assessment. They differ in that a LCDC is licensed to specialize more in chemical dependency. They specialize in providing education about addiction and creating strategies for substance use prevention, relapse prevention, and addressing causes for addictions.
